These terms apply to every hire booked with Mr Party Hire Queensland. Please read them before you submit a booking request.
Booking and confirmation
All bookings are request based. You nominate your preferred date through our booking form or by phone, and we confirm whether the item is available. Nothing is confirmed until we have checked the date, your location, the setup surface and access, and come back to you.
We do not operate a live availability calendar and we do not take payment at the point of request.
Payment
A deposit is required to secure your booking. The balance is payable as set out on your invoice. Your booking is not held until the deposit is received.
Delivery and setup
Delivery, professional setup, pack down and cleaning are included within selected Gold Coast areas. Additional travel charges may apply depending on your location. We will confirm any travel charge before your booking is approved.
Wet weather policy
We understand Queensland weather can be unpredictable. Mr Party Hire QLD monitors weather conditions leading up to each booking and will contact customers where adverse weather may affect their event.
Light rain does not automatically mean a booking will be cancelled. However, our equipment will not be installed or operated where conditions are considered unsafe, including dangerous winds, thunderstorms, heavy rain or other severe weather.
If Mr Party Hire QLD determines before setup that an inflatable cannot safely be operated due to weather, the value of the booking can be transferred to another available date within 12 months, with no rescheduling fee.
Once equipment has been delivered or setup has commenced, normal cancellation conditions may apply.
Safety decisions made by Mr Party Hire QLD are final.
Cancellation policy
- 14 or more days before the booking, the deposit can be transferred to another available date.
- 7 to 13 days before, a booking credit may be offered at our discretion.
- Less than 7 days before, the deposit is normally forfeited unless the cancellation qualifies under our wet weather policy.
Care of equipment
Customers are responsible for taking reasonable care of hired equipment. Charges may apply for damage, loss or excessive cleaning resulting from misuse or failure to follow supplied instructions. Normal wear and tear is excluded.
Refusing or ceasing operation
Mr Party Hire QLD reserves the right to refuse or cease operation where the location, weather, ground conditions or another factor makes continued use unsafe.
Contact
Mr Party Hire Queensland, Southport QLD 4215. Phone 0434 254 388. Email admin@mrpartyhireqld.com.au.